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Securatrak News

Keeping our support services 'fresh'

12 Feb 2014   |   News
To help clients experiencing technical issues with their hardware, we have created a new customer support portal that we are calling our "fresh desk".
The online portal will allow our support team to assess each client's incoming job tickets and respond quickly to their highest priority issues to help reduce any resulting down time.
Using the portal, you will be able to log a problem and then track the status of the inquiry through to completion. You will be able to communicate directly with the support team member and also export the job information for reporting purposes.
In future, the portal will also act as a site to host "how to" guides that will show clients how to quickly troubleshoot simple problems.
While our help desk will still be available at, the fresh desk service portal will be a more efficient "one-stop" tool for your support needs.